Shipping
All orders of $99 or more are eligible for FREE Ground Shipping. All orders must be made before 2 PM CST, Monday - Friday, for Same-Day shipping; otherwise, the order will ship the following business day. These limitations are due to shipping carrier cutoff times. We can not guarantee Same-Day Shipping or next-day delivery on orders placed after the cutoff time.
Shipping Confirmation
We will send out shipping confirmation email with tracking number as sson as we ship your order.
International Shipping
As Of now, we do not ship outside the continental US.
Shipping Restrictions
Kratom:
Due to local and state laws, we cannot ship Kratom products to Alabama, Arkansas, Indiana, Rhode Island, Wisconsin; or the following counties: Sarasota County (Florida), San Diego (California), Oceanside (California), Alton (Illinois), Jerseyville (Illinois), Edwardsville County (Illinois), Columbus (Mississippi), Union County (Mississippi), Ascension (Louisiana), Franklin (Louisiana), Rapides (Louisiana)
7-Hydroxymitragynine/Pseudoindoxyl:
Due to local and state laws, we cannot ship 7 Hydroxy & Pseudo products to Alabama, Arkansas, Indiana, Georgia, Rhode Island, Utah, Wisconsin; or the following counties: Sarasota County (Florida), San Diego (California), Oceanside (California), Alton (Illinois), Jerseyville (Illinois), Edwardsville County (Illinois), Columbus (Mississippi), Union County (Mississippi), Ascension (Louisiana), Franklin (Louisiana), Rapides (Louisiana)
Delivery Issues
Customer is responsible for providing a valid address according to the shipping carriers. We will not be held responsible if the customer provides the wrong shipping address and the package cannot be delivered.
Returns
Sale/Promotion items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Refunds
A reimbursement maybe be given within 14 days of purchase. The return item must be in resalable, unopened and undamaged packaging. Should an order be sent as acknowledgment of error, such as erroneous, defective item etc, a shipping label may be provided on our behalf.
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
Please be advised that refunds cannot be issued for products that do not meet individual taste expectations or personal preferences.
How long will refunds take
Upon Recipt, all returns are inspected for validity. Please allow 2-7 business days to see a refund on your end. If you still do not see a refund after 5 business days, please contact us immediately.